### [Account Blocked: Malicious Behavior](https://wpmailsmtp.com/docs/account-blocked-malicious-behavior/)

**Published:** April 22, 2026
**Author:** David Ozokoye

**Content:**

**Note**: This guide applies to the [Brevo mailer](https://wpmailsmtp.com/docs/how-to-set-up-the-brevo-mailer-in-wp-mail-smtp/ "Brevo") in WP Mail SMTP.

## What this Error Means

Brevo has suspended the account’s transactional sending after detecting suspicious or malicious activity. The API returns an error indicating the account is blocked and cannot send emails until the issue is resolved with Brevo support.

## Common Causes

- Contact forms without CAPTCHA protection were attacked by bots, generating high volumes of spam submissions sent through Brevo (most common)
- High complaint rates or a large number of emails bouncing back as undeliverable (emails sent to addresses that don’t exist) triggered an automated suspension
- Brevo detected unusual sending patterns inconsistent with normal account activity

## Resolving the ‘Account Blocked: Malicious Behavior’ Error

Here is the complete step-by-step guide to resolving the error.

### Step 1: Fix the Root Cause

Brevo won’t reactivate the account unless the issue that caused the suspension is resolved. Fix it before contacting support.

Add **CAPTCHA protection** (reCAPTCHA, hCaptcha, or Cloudflare Turnstile) to every public-facing form on your site — contact forms, registration forms, comment forms, login forms. This is the most common cause: bots submit forms, each submission triggers an email through Brevo, and Brevo sees a spike of spam or bounces.

If your forms plugin supports it, enable **anti-spam honeypot fields** as an additional layer.

Review your **email list** or form recipients — if any emails are being sent to invalid addresses, remove them. High bounce rates (emails to addresses that don’t exist) are a primary trigger for Brevo’s automated suspension.

### Step 2: Contact Brevo Support to Request Reactivation

Log into your **Brevo account** (app.brevo.com). Click the **help** icon in the top-right header bar.

![Click the help icon in the top-right header bar](https://wpmailsmtp.com/wp-content/uploads/2026/04/brevo-click-help-icon.png)In the help panel that appears, click **Support and Tickets**.

![Click Support and Tickets in the help panel](https://wpmailsmtp.com/wp-content/uploads/2026/04/brevo-click-support-tickets.png)On the support portal page that opens, click **Contact your support team** (or email **contact@brevo.com**).

![Click Contact your support team on the Brevo support portal](https://wpmailsmtp.com/wp-content/uploads/2026/04/brevo-click-contact-support.png)In the ticket, explain:

- What caused the issue (e.g. “bots were submitting our contact forms, triggering emails to invalid addresses”).
- What you did to fix it (e.g. “added reCAPTCHA to all forms, removed invalid addresses from our list”).

Brevo will review your transactional email history and decide whether to reactivate the account.

### Step 3: Send a Test Email

Once Brevo confirms the account is reactivated:

Go to **WP Mail SMTP » Tools**. Click the **Email Test** tab.

![Email Test tab in WP Mail SMTP Tools](https://wpmailsmtp.com/wp-content/uploads/2021/09/Email-test-tab-in-WP-Mail-SMTP.png)Enter a recipient email in the **Send To** field. Leave the **HTML** toggle ON.

Once done, click **Send Email**.

![Send Email button in the Email Test tab](https://wpmailsmtp.com/wp-content/uploads/2022/08/wp-mail-smtp-send-test-email-1.png)Look for the success message, then check your inbox to confirm the email arrived.

![WP Mail SMTP test email success message](https://wpmailsmtp.com/wp-content/uploads/2021/08/WP-Mail-SMTP-test-email-success-message.png)## Notes

- Brevo will not reactivate a suspended account a second time. If the account is suspended again after reactivation, the ban is permanent.
- Adding CAPTCHA to all public forms is the single most effective way to prevent this from happening again.
- If you use WPForms, CAPTCHA and anti-spam settings are under each form’s **Settings » Spam Protection and Security** panel.

That’s It! You now know how to fix the ‘Account Blocked: Malicious Behavior’ error in Brevo and get your emails sending again through WP Mail SMTP.

**Categories:** Brevo Errors, Error Library

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