### [Requesting a Refund](https://wpmailsmtp.com/docs/how-to-cancel-your-wp-mail-smtp-account-and-get-a-refund/)

**Published:** November 23, 2023
**Author:** Umair Majeed

**Excerpt:** Learn how to get a refund on your license.

**Content:**

Would you like to request a refund for WP Mail SMTP? If you’ve found our plugin isn’t quite what your site needs, we can help you manage your account appropriately.

Additionally, our money back guarantee only applies to new purchases, not renewals

This tutorial will explain who’s eligible for a refund for WP Mail SMTP, and how to request one.

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### Determining if You’re Eligible for a Refund

WP Mail SMTP is proud to offer a 100% No-Risk Double-Guarantee. This means that if you give WP Mail SMTP a try and decide within the first 14 days that it isn’t a good fit, we’ll provide you with a full refund.

Once this period is up, you can’t get a refund, but you can still [cancel or downgrade your account](https://wpmailsmtp.com/docs/how-to-cancel-your-wp-mail-smtp-account).

### Requesting a Refund

If you’d like to receive a refund within this 14-day no-risk window, please head over to the [WP Mail SMTP Support](https://wpmailsmtp.com/account/support/) page. In this form, be sure to set the topic to **My account**.

![Select my account option](https://wpmailsmtp.com/wp-content/uploads/2021/12/select-my-account-option.png)

Then, in the **Message** box, describe the nature of your request. Once this is all filled out, you can go ahead and submit the form by clicking the **Submit** button.

**Note:** Of course, we don’t want to see you go. If our support team can help in any way, or if there are specific features you’d like to see, please let us know in your message!

![Support form submit button](https://wpmailsmtp.com/wp-content/uploads/2021/12/support-form-submit-button.png)

Our team will respond as soon as possible to keep you updated on the status of your refund. Please note that our money back guarantee only applies to new purchases

That’s it! That’s all you need to do in order to request a refund for WP Mail SMTP.

If you have any other questions about your subscription, please [get in touch with our support team](https://wpmailsmtp.com/account/support/), we’ll be happy to help!

**Categories:** Account Management

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