### [Error: Account Not Verified](https://wpmailsmtp.com/docs/sendlayer-account-not-verified/)

**Published:** May 25, 2026
**Author:** David Ozokoye

**Content:**

**Note**: This guide applies to the [SendLayer mailer](https://wpmailsmtp.com/docs/how-to-setup-the-sendlayer-mailer-using-quick-connect/ "SendLayer") in WP Mail SMTP.

## What This Error Means

The SendLayer account hasn’t completed the phone verification step required after signup. API sending is blocked until the account is verified.

## Common Causes

- Phone verification (SMS code) not completed after creating the SendLayer account
- Verification code expired before you entered it

## How to Fix

Here is the complete step-by-step guide to resolving the error.

### Step 1: Complete Phone Verification in SendLayer

Start by logging in to your [SendLayer](https://app.sendlayer.com "SendLayer") account. Once you’re logged in, click **Verify Now** in the verification banner at the top of the Dashboard.

![Click Verify Now on the SendLayer Dashboard](https://wpmailsmtp.com/wp-content/uploads/2026/05/dashboard-account-overview.png)Then, enter your phone number in the **Your Phone Number** field and click **Send Code**.

![](https://wpmailsmtp.com/wp-content/uploads/2026/05/send-code.png)You should receive a verification code in the phone number you specified. Go ahead and enter the SMS code you receive in the **Verification Code** field. Then click Verify Code to continue.

![Click verify code to continue](https://wpmailsmtp.com/wp-content/uploads/2026/05/verify-code.png)Finally, look for the message “All done! Your account is now verified.”

![Account verified successfully](https://wpmailsmtp.com/wp-content/uploads/2026/05/back-to-dashboard.png)### Step 2: Send a Test Email

To test the fix, log in to your WordPress admin area and go to **WP Mail SMTP » Tools**, click the **Email Test** tab, enter a recipient email in the **Send To** field, leave the **HTML** toggle ON, and click **Send Email**.

![Test email tab](https://wpmailsmtp.com/wp-content/uploads/2024/10/test-email-tab-1024x1002.png)Once done, look for the success message and confirm the email arrived in your inbox.

## Notes

- If your account is verified but sending is still blocked, check the SendLayer dashboard for any other pending steps (e.g. adding and verifying a sending domain).
- If you don’t receive the SMS code, contact SendLayer support. They can manually verify the account.

That’s It! You now know how to fix the ‘Account Not Verified’ error in SendLayer and get your emails sending again through WP Mail SMTP.

**Categories:** SendLayer Errors, Error Library

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