### [Setting Up SMS Alerts via Twilio Integration](https://wpmailsmtp.com/docs/setting-up-sms-alerts-via-twilio-integration/) **Published:** July 17, 2025 **Author:** David Ozokoye **Excerpt:** Learn how to configure SMS alerts using our Twilio integration. **Content:** Would you like to receive SMS notifications whenever your site fails to send emails? With Twilio integration, email alerts can be sent from your site to any mobile device. SMS alerts are sent via your Twilio phone number. This tutorial will show you how to configure SMS alerts via Twilio in WP Mail SMTP. - [Accessing the Email Alerts Page](#email-alerts-page) - [Creating a Twilio Phone Number](#twilio-phone-number) - [Frequently Asked Questions](#faqs) --- Before getting started, you’ll first need to make sure WP Mail SMTP is [installed and activated](https://wpmailsmtp.com/docs/how-to-install-the-wp-mail-smtp-plugin/) on your WordPress site and that you’ve [verified your license](https://wpmailsmtp.com/docs/how-to-verify-your-wp-mail-smtp-license/). ## Accessing the Email Alerts Page To begin setting up email alerts from the WordPress dashboard, go to **WP Mail SMTP » Settings** and click on the **Alerts** tab. ![Where to find Alerts in WP Mail SMTP Settings](https://wpmailsmtp.com/wp-content/uploads/2023/08/email-alert-settings.png)Once here, scroll down to the SMS via Twilio section. To set up Twilio integration, ensure that you have the **SMS via Twilio Alerts** option toggled to the on position. ![Twilio/SMS Alerts integration enabled](https://wpmailsmtp.com/wp-content/uploads/2022/07/alerts-twilio-on.png)**Note:** Due to SMS character limits, this service integration cannot provide you with extensive details. Instead, the message you receive will include the title and log number corresponding to the error that triggered the alert. You can leave this browser tab open as we’ll return to it later. ## Creating a Twilio Phone Number If you don’t already have a Twilio phone number, you’ll need to create one. To do this, [log in to your Twilio account](https://www.twilio.com/login) and click the **Get a Twilio phone number** button. ![Get a Twilio phone number](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-get-a-phone-number.png)Once your number has been successfully generated, you’re ready to continue setting up Twilio integration on your site. First, copy your **Account SID** from the Twilio console. ![Copy Twilio Account SID](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-account-sid-1.png)Then, paste your **Account SID** into the **Twilio Account ID** field in WP Mail SMTP. ![Twilio Account ID](https://wpmailsmtp.com/wp-content/uploads/2022/07/alerts-twilio-account-id-1.png)You’ll also need to copy the **Auth Token** from the Twilio console. ![Copy Twilio Auth Token](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-auth-token.png)Next, paste the **Auth Token** in the **Twilio Auth Token** field in WP Mail SMTP. ![Twilio token added](https://wpmailsmtp.com/wp-content/uploads/2022/07/alerts-twilio-token.png)Now, copy your Twilio phone number from the Twilio console. ![My Twilio phone number](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-phone-number.png)In your Alerts settings in WP Mail SMTP, paste your Twilio phone number in the **From Phone Number** field. ![Paste your Twilio phone number in the From Phone Number field](https://wpmailsmtp.com/wp-content/uploads/2022/07/alerts-twilio-from-phone-number.png)Finally, add the phone number that will receive alerts in the **To Phone Number** field. ![Add the recipient's phone number](https://wpmailsmtp.com/wp-content/uploads/2022/07/alerts-twilio-to-phone-number-1.png)You can now continue to [set up other integrations](https://wpmailsmtp.com/docs/setting-up-email-alerts/) or save your settings. To save your settings, scroll down and click the **Save Settings** button. ![Save your alerts settings](https://wpmailsmtp.com/wp-content/uploads/2025/06/save-settings-button.png "Save Your Alerts Settings")**Note:** If you aren’t receiving Twilio SMS alerts after following the setup process, [see our FAQ section](#sms-issues) to help get you on track. ## Frequently Asked Questions Below, we’ve answered some of the top questions about setting up SMS notifications via Twilio for failed emails in WP Mail SMTP. #### Why am I unable to receive Twilio SMS alerts? If you’re not receiving Twilio alerts, first ensure that your Twilio phone number is active. To do this, go to **Phone Numbers » Manage » Active Numbers** in your Twilio console. ![Manage active Twilio numbers](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-manage-active-numbers.png)You should see at least one number listed in the **Active Numbers** list. ![Twilio active numbers listed](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-active-number-listed.png)If your number is active but you are still not receiving alerts, you may be [unable to send messages to your region due](https://www.twilio.com/docs/api/errors/21408) to your geolocation permissions settings. You’ll need to adjust your geolocation permissions in order to resolve this issue. From the Twilio console, go to **Messaging » Settings » Geo permissions** to view your geolocation settings. ![Twilio geo permissions](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-geo-permissions.png)Next, find your country or region and ensure that it has been enabled. ![Find your location in Twilio](https://wpmailsmtp.com/wp-content/uploads/2022/07/twilio-geo-location.png)**Note:** If you are using a Twilio trial account, you will only be able to send alerts to the numbers that you have verified. Please see [Twilio’s documentation on verified numbers](https://support.twilio.com/hc/en-us/articles/223180048-Adding-a-Verified-Phone-Number-or-Caller-ID-with-Twilio) for more information. That’s it! You’ve now learned how to configure SMS alerts via Twilio in WP Mail SMTP. Next, would you like to configure multiple connections? See our tutorial to learn [how to configure additional connections in WP Mail SMTP](https://wpmailsmtp.com/docs/configuring-additional-connections/ "Configuring Additional Connections"). **Categories:** Functionality ---