How to Create a Temporary Admin User for Support

Does the WP Mail SMTP support team need to log into your site in order to troubleshoot an issue? Sharing site logins is common practice for effective and efficient support, but this doesn’t mean you have to share logins for your own user.

In this tutorial, we’ll show you how to temporarily create a WordPress user and then delete it after you’ve received the support you need.

  1. Creating an Admin User in WordPress
  2. Deleting the Temporary User

Creating an Admin User in WordPress

To get started, you’ll need to log into your WordPress site. In the left menu, go ahead and click on Users » Add New. After doing this, you should see a form for creating a new user.

Fill out the WordPress form to create a new user

By default, most of the details in this form are not required. Here are the fields you’ll need to fill out, and what to enter:

  • Username: SMTP
  • Email: support@wpmailsmtp.com
  • Role: Administrator

Don’t submit the form just yet, though! Next, you’ll need to click the Show password button.

Show a WordPress user password

Clicking this button will automatically generate a random, strong password.

Copy the generated WordPress user password

Now that you can see the password, you can open up your email with our support team. In your reply, you can copy and paste the Username and Password from your user form.

Last, you’ll need to submit the WordPress form to create this user. So after all of the required details have been added, and you’ve copied the credentials to share with support, go ahead and click the blue Add New User button.

Submit form to create new WordPress user

Deleting the Temporary User

After you’ve received the support you need, you’ll most likely want to delete the WordPress user you had created in the step above.

To do that, open back up the WordPress Users page by clicking on Users in the left menu. Then, hover over the user you want to delete.

When you hover over the user, an small menu of options will display. Within this menu, click Delete.

Delete WordPress user

After clicking on the Delete option, you should see a confirmation page. You’ll need to click the Confirm Deletion button to proceed.

Confirm WordPress user deletion

That’s it! You can now create a temporary admin user to share with the WP Mail SMTP support team.