How to Request White Glove Setup (We Set Up SMTP for You)

Want to relax while our team does your SMTP setup for you? With White Glove Setup for WP Mail SMTP, you won’t need to worry about following a detailed tutorial. Instead, our experienced team will do all the work for you.

In this article, we’ll describe how White Glove Setup works so that you’ll know exactly what to expect.

Requirements: In order to begin the White Glove Setup process, you’ll need an Elite license for WP Mail SMTP.


First, you’ll need to make sure you have an Elite license for WP Mail SMTP. If you currently have a Pro license, you can easily purchase a pro-rated upgrade in your WP Mail SMTP account.

To request your White Glove Setup, open the Downloads tab of your WP Mail SMTP account.

On this page, you should see details for your Elite license. Under them, click on the Apply for White Glove Set Up link.

Click on white glove application link

This will open the White Glove Setup Application form. Here, we’ll gather all of the details we’ll need to complete the setup process for you.

The White Glove Setup application

Here’s a full list of all of the details collected in this form:

  • About You: Basic details to make sure our support team contacts the right person.
    • Name
    • Email
  • WordPress Website Access: We’ll use this information to install and configure WP Mail SMTP on your site. You can share credentials for a temporary admin account here.
    • WordPress Login URL
    • WordPress Login Username and Password

Next up, you get a choice of which mailer you’d like our team to set up for you: SMTP.com or Mailgun. Both of these options have an excellent track record for reliability.

Based on the mailer you choose, our form will automatically update to request the details we need to set that specific option up for you.

  • Mailgun
    • Follow the instructions provided in the White Glove Setup Application form, then check the box next to, I have sent the invite for this Mailgun user.
  • SMTP.com
    • SMTP.com Login Email and Password

Note: Not sure which mailer to choose? See our descriptions of SMTP.com and Mailgun for more information on each of them.

  • DNS Access: Both SMTP.com and Mailgun require DNS changes to improve email delivery. The details we need to complete this step are most often the login credentials for where your site is hosted (e.g., GoDaddy, Bluehost, Siteground, etc).
    • DNS Login URL
    • DNS Username and Password
    • Account Access Permission
  • Other Information: Finally, we’ll ask for a few more details so we can configure your mailer’s settings in WP Mail SMTP.
    • Desired “From Email” Address: This is the default email address your website will send emails from. It must be at your domain name. Common emails are [email protected], [email protected], [email protected], etc.
    • Desired “From Name”: This is the default name your website emails will use. Often it is your name or a variation of your company’s name (e.g., Acme Corp, Acme Corp Team, Acme Corp Support, etc).
    • (Mailgun only) Is your website’s hosting provider located in the European Union?: This information is required by Mailgun during the setup process.
    • Message / Notes (Optional): If you have any other additional information or details to provide, then please share them here.

After you’ve submitted the form, our team will test your login credentials to ensure that everything works as expected. Then we’ll dive into the setup process.

Note: During setup, we’ll add DNS records that are required for the mailer to work. In some cases, it can take 24–48 hours for these new records to be recognized. If we expect this to take some time, then we’ll send you an email with a quick update.

After we’ve completed the setup process, we’ll also send a test email to ensure that everything is working properly. Then we’ll reach out to let you know that the setup is complete.

That’s it! Now you have all the details needed to request White Glove Setup with WP Mail SMTP.

Still unsure about any part of this process? Please feel free to reach out to our support team with any questions you might have. We’d be happy to help!