how to fix bookly email notifications not working

How to Fix Bookly Email Notifications Not Working

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Are Bookly email notifications not working when appointments are made on your website?

Appointment email notifications contain booking information that’s important for your clients. You don’t want them to miss those details.

In this guide, we’ll show you how to easily fix your Bookly emails so that you and your client receive emails whenever a new appointment is made.

Fix Your Bookly Emails Now

How Do Notifications Work in Bookly?

Bookly is an appointment booking plugin that creates an online booking system. Your visitors can book an appointment and the plugin will send an email notification to both you and your visitor.

bookly appointment page

You can set automated appointment approval or assign notifications to staff for manual approval.

The plugin also lets you create automated scheduled notifications that’ll be sent to the client one day prior to the booking date.

How to Fix Bookly Email Notifications Not Working

Ready to fix Bookly email notifications?

Let’s first check if you have the email sender settings correctly set up.

1. Check Email Sender Settings in Bookly

Bookly uses the site name and the admin email address for sending all email notifications. Often, the WordPress site admin email is set to the email address associated with your admin account.

It’s best practice to use a custom email address for sending emails from your website so that your customers can easily reply.

To check the settings, log in to your WordPress dashboard and go to Bookly » Email Notifications.

go to Email Notifications in Bookly

Here, you’ll see all the email notifications listed. In the header, click on the General Settings button.

click on General settings in Bookly

In the popup, you can set the sender name and email for all notifications from Bookly.

Bookly email notifications general settings

For the sender email, we recommend using an email with your domain extension. You can leave other options as they are.

After saving your changes, we can move on to check your notification settings.

2. Check Individual Notification Settings in Bookly

The email notification page has a list of all notifications you have created in Bookly.

The first setting we want to check is the state of the notification.

You’ll want to go through the list and check that all notifications have a green Enabled label.

Bookly notifications enabled

If you see any notification that’s disabled, you can click the enable button next to the label to change its state.

The next setting is to check the recipient for each notification. Bookly lets you set the recipient as:

  • Client
  • Staff
  • Admin
  • Custom email address

To check the recipient, click the edit icon next to the notification and a popup will appear.

edit bookly notification

Now, click on the Notification settings to expand it.

expand notification

Scroll down and you’ll see the Recipients section. Depending upon the notification, if you see that the wrong recipient is selected, you’ll need to change it to the correct one.

You can also add a custom email address if you want or choose multiple recipients.

notification recipient

In a similar way, check the recipients for all other Bookly notifications that are active on your site.

Let’s now test the email notifications.

3. Send a Test Email Notification

Bookly lets you send test notifications to check if emails from your website are working.

On the same Email Notification page, scroll down and click the Test email notifications button on the bottom left to open its settings.

test email notifications

On the popup page, enter your email address.

send test email to email address

You can type any email here. Just know that using the same email in both fields can trigger a “be careful with this message” warning in your Gmail account.

Scroll down and you’ll see a button to select a notification template. You can choose one or multiple templates and the plugin will send those notifications.

notification template

Click on the Send button and check your inbox to see if you have received an email from your site. If you didn’t receive the email, we need to install WP Mail SMTP.

4. Install the WP Mail SMTP Plugin

WP Mail SMTP is the best SMTP plugin for WordPress. It connects your website to a 3rd party email service that adds authentication to all WordPress email notifications.

This prevents your Bookly emails from getting blocked or being marked as spam.

To download the plugin, go to your WP Mail SMTP account and click the orange button in the Downloads tab to grab the latest version of the plugin file.

Download the WP Mail SMTP plugin

Switch to your WordPress dashboard and upload the zip file to the plugins page. If you need help with this part, check out this guide that explains how to install a WordPress plugin.

Install WP Mail SMTP

Once installed, be sure to Activate the plugin. This will start the Setup Wizard which makes it easy to configure the plugin.

5. Set Up a Mailer Service

In this step, we’ll connect your website to a mailer service. This will help in fixing the issue of Bookly email notifications not working by adding authentication to your messages.

To begin, click the Let’s Get Started button in the wizard.

click the Let's Get Started button

Now, it’s time to choose the mailer.

WP Mail SMTP offers several mailer options, premium as well as free. What you choose here will depend on the type of website you have:

  • If you have a big website that takes a high number of bookings, a transactional mailer like SendLayer,, or Brevo (formerly Sendinblue) will work just fine.
  • Gmail or Other SMTP can work well for occasional emails.

You can check out our guide on the list of mailer options that WP Mail SMTP supports to get a better idea of the pros and cons.

Select your SMTP mailer

When you’ve chosen your mailer, click the link for it below to open the documentation page in a new tab. The documentation page will help you with the steps to establish a connection with the mailer website.

If you want to set up multiple mailers, you can do so in the Additional Connections settings once you’ve finished the Setup Wizard. Then you can select a Backup Connection and configure Smart Routing.

Once your website is connected, switch back to this guide to enable email logging.

6. Enable Email Logging

In this step, WP Mail SMTP will ask you which features you’d like to enable. By default, two options will be enabled for you.

  • Email Deliverability
  • Error Tracking

You can also enable the Detailed Email Logs to track all emails that your website sends. This makes it easy to keep an archive of all emails in one place and to spot any errors with your emails.

Enabling email logs and email alerts in the WP Mail SMTP Setup Wizard

Depending upon the mailer you choose, the email log will show the status as Delivered or Not Sent. You’ll also see a chart that shows any failed emails over a set time period.

WP Mail SMTP dashboard widget

Enabling Detailed Email Logs also turns on Complete Email Reports. If you opt to receive the Weekly Email Summary, you’ll get email delivery stats in your inbox each week.

Email Summary With Statistics in WP Mail SMTP Pro

And the Instant Email Alerts feature can tell you when an email fails to send so you can fix the issue.

An email alert notification

In the Pro version, you can also:

  • Track when your Bookly emails are opened and links are clicked
  • Resend Bookly emails that fail
  • Forward booking notifications to someone else
  • Store attachments along with sent emails
  • Export sent emails in different formats

Check out how these features work in our article on how to log your WordPress emails.

For the final step, go to your WP Mail SMTP account and grab the license key from the Downloads tab. Paste it here to enable extra features and automatic plugin updates.

Enter WP Mail SMTP license key

And that’s it! You’ve done everything you need to do to get your Bookly email notifications working.

Fix Your Bookly Emails Now

Once you’ve gotten your Bookly email notifications working, you might also be interested in learning how to get email open notifications in Slack, or how to send a test email from WordPress.

Next, Create Booking Forms Using WPForms

Bookly is a great solution for creating booking appointment forms. But if you’re looking for a fast way to create booking appointment forms, check out WPForms.

WPForms lets you create an online booking form and add it to any page on your website.

Check out this video to see how to create a booking form in WordPress:

Ready to fix your emails? Get started today with the best WordPress SMTP plugin. WP Mail SMTP Elite includes White Glove Setup and offers a 14-day money-back guarantee.

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