[SOLVED] How to Fix Forminator Not Sending Emails

Is Forminator not sending emails? If you’re not getting notifications, you could miss important contact form messages.

I’ve seen this happen more than once, and the reasons can vary. Sometimes it’s a mistake in the form settings, and sometimes your web host blocks WordPress emails without telling you.

So in this guide, I’ll show you how to fix this with SMTP in WordPress, and also run through your Forminator email settings to check that you don’t have any conditions preventing notifications from being sent.

Fix Your Forminator Emails Now

Why Is Forminator Not Sending Emails?

WordPress’s wp_mail() function isn’t very reliable. It’s common to have issues with contact form plugins not sending emails, or even WooCommerce order emails going missing.

The WP Mail SMTP plugin solves that by routing emails through a dedicated email provider. It’s easy to set up and works well even if you’re not technical.

With WP Mail SMTP, you can choose from free or paid providers and automatically send all of your WordPress emails through their API, so they reach the destination server reliably.

WP Mail SMTP has a Setup Wizard to make this easy, even if you’ve never done it before. I’ll show you how in the steps below, but first, let’s troubleshoot why Forminator is not sending emails in the first place.

How to Fix Forminator Not Sending Emails

Step 1: Check the Default From Headers in Forminator

First, let’s check the default sender settings in Forminator. These are the From headers that Forminator adds to email notifications by default.

In this guide, we’re just going to use a basic contact form as an example. To start, log in to your WordPress dashboard. Look to the left-hand menu and click Forminator » Settings.

Scroll down a little on the General settings page until you see the From Headers. By default, Forminator uses the sending address [email protected], and it uses your site’s title as the sender name.

Using a sender that doesn’t exist can cause email deliverability issues, so it’s a good idea to change this default setting. If you want, you can also override this on each form. Let’s check that setting next.

Step 2: Check Your Form Notification Settings

In addition to the default sender, you can set up email settings for each individual form in Forminator. To open the form builder, look to the left-hand menu again and click Forminator » Forms.

Click Edit next to the form you’ve created.

On the left-hand side, click Email Notifications. (If you have your view zoomed in, you’ll want to click this in the Navigate dropdown at the top.)

The Email Notifications list shows all of the notifications that will be sent when you get a new form submission. Keep in mind that the Admin Email line here isn’t the admin email in WordPress.

It’s simply the title of the notification that’s created by default. Click anywhere on this line to open up the settings.

On advanced forms, you might have to run through these steps for each notification on your form. First, let’s check out the Recipients tab.

This is the email address that’ll receive the default form notification. You’ll normally want to set this to your business email address. If you want, you can change the setting here.

Be sure to separate email addresses with commas if you want to send emails to more than 1.

Next, under Email Routing, you can set up conditional notifications. These are notifications that will send only if certain conditions are met.

For example, you might want to send a notification based on the content of 1 of your fields. Check your rules here if you have any.

Next, let’s click the Advanced tab. This page includes the main form notification settings. You can customize:

• Email sender (From Email and From Name)
• Reply-to email
• CC
• BCC

Go ahead and change these settings if you need to. Remember that the From Name and From Email here will override the defaults we looked at in Step 1.

Moving on, let’s look at the Conditions tab. On this tab, you can control whether an email is sent based on the contents of the message.

This is a little different from the Recipients setting because you can actually block email sending completely here.

If everything looks good, we can move on and install WordPress SMTP on your website.

Step 3: Install the WP Mail SMTP Plugin

WP Mail SMTP is the best SMTP plugin for WordPress. It lets you easily solve email deliverability issues by sending WordPress emails through reliable mailers like SendLayer.

With WP Mail SMTP, you can also use an external mail server you already have access to using the Other SMTP setting. So if your site doesn’t send many emails, you can use the SMTP server provided by your ISP or hosting provider.

Getting Started

To begin, download the WP Mail SMTP plugin. To do that, log in to the WP Mail SMTP website using the account details you received when you signed up.

You’ll find the latest version of the plugin in the Downloads tab. Upload the plugin to your WordPress site and activate it. If you need help with this, jump over to this guide to installing a WordPress plugin.

As soon as you activate WP Mail SMTP, the Setup Wizard opens in your browser. If you need to start the wizard manually later, open it by clicking the Launch Setup Wizard button in the WP Mail SMTP settings.

Need a hand?

Our Elite license includes White Glove Setup for SendLayer, SMTP.com, or Brevo (formerly Sendinblue).

Set Up SMTP for Forminator

In this step, let’s choose a mailer service to fix Forminator not sending email. First, click the Let’s Get Started button in the wizard.

On the next screen, you’ll see a list of email providers. If you’re not sure which to pick, we recommend SendLayer, SMTP.com, or Brevo.

All 3 of these mailers are reliable and work well with any kind of website. For other options, check out our list of mailers, along with some information on pricing.

When you’ve chosen your mailer, open the documentation below in a new tab. The doc shows you exactly what to do on the email provider’s side to get everything working:

Mailers available in all versions	Mailers in WP Mail SMTP Pro
SendLayer	Amazon SES
SMTP.com	Microsoft 365 / Outlook.com
Brevo	Zoho Mail
Google Workspace / Gmail
Mailgun
Postmark
SendGrid
SparkPost
Other SMTP

If you want to set up multiple mailers, you can do so in the Additional Connections settings once you’ve finished the Setup Wizard. Then you can select a Backup Connection and configure Smart Routing.

At the end of the wizard, 2 settings are automatically enabled for you:

• Improved Email Deliverability
• Email Error Tracking

These 2 settings will solve your email issues and help you track problems with your SMTP settings. If you want, you can also turn on Detailed Email Logs.

This lets you see the email headers, subject line, and other information for each message sent in Complete Email Reports. And if you enable Weekly Email Summary, you’ll get a weekly report with these details in your inbox.

In WP Mail SMTP Pro, email logging appears in a chart on your WordPress dashboard, which helps you keep track of your emails without a separate email logging plugin.

At this stage you can also enable Instant Email Alerts, which let you know if your site fails to send an email.

The email alert includes the error message and other information to help you fix the problem and get your emails sending again. On the next screen, you can enable some advanced email logging features.

These options let you save the content of all your emails in your WordPress database, store email attachments in your site’s Uploads folder, and track user engagement such as opens and clicks.

When these options are enabled, you can also export or print your logs. If an email fails to deliver after configuring SMTP settings, you can easily resend it from the email log page.

Check out our guide to logging WordPress emails to see the different ways you can track and log emails with WP Mail SMTP. Don’t forget to paste in your license key at the end of the wizard to activate all of the features and updates.

In the final step, I’ll show you how to set the sender address on all of your notifications.

Step 4: Set the Default Sender Address in WordPress

If you have lots of different forms or plugins sending email, it can be a hassle to go through and manually change the sender email in each one.

The Force From Email setting forces every plugin or form to use the same sender. If you check these boxes, all of the plugins on your website will use the same From name and email.

This overrides the From details in the settings for each plugin or form. Some mailers need you to use this setting all the time.

So if you’ve chosen a mailer that only allows you to use 1 From email address, the plugin will automatically turn this setting on and gray out the checkbox.

Step 5: Track and Monitor Your Forminator Emails

Now that you have WP Mail SMTP Pro, you have access to full email reporting and tracking for Forminator. To see statistics about email deliverability and open rates, check out your Email Reports.

You’ll find these under the WP Mail SMTP » Email Reports menu. The email report can be filtered to show statistics for any dates or subject lines.

Underneath the email report, you’ll also see open rates and click-through rates for your Forminator emails.

Every Monday, WP Mail SMTP sends you a Weekly Email Summary. This lets you keep an eye on Forminator emails without logging into WordPress.

And that’s it! Now you know how to fix Forminator email problems and monitor your email statistics. If you’re facing other issues, check out the table below.

Common Forminator Errors and Fixes

Problem	What It Means	Quick Fix
Emails not sent	Server blocked PHP mail	Use WP Mail SMTP
“Error occurred” message	Misconfigured notifications	Recheck notification settings
Emails sent but not received	Likely going to spam	Authenticate domain with SPF/DKIM
Works only sometimes	Hosting limits on PHP mail	Use SMTP instead

Next, Check Out This Forminator Alternative

Forminator lets you publish forms using shortcodes, which doesn’t give you many options. For example, it doesn’t show a live preview of your form on the page.

If you want an easier way to publish your WordPress forms, we recommend switching to the WPForms plugin, which lets you publish forms in different ways, including:

• Embed wizard for posts or pages
• Shortcodes and block editor support
• A module that lets you easily make an Elementor contact form
• Support for easy embedding in Divi and SeedProd

WPForms also has many ways to stop contact form spam, including reCAPTCHA and hCaptcha support. You can see which version of WPForms works best for your site by reading this comparison of WPForms Lite vs Pro.

Ready to fix your Forminator emails for good? Get started with WP Mail SMTP today.

Fix Your Forminator Emails Now

FAQs on How to Fix Forminator Not Sending Emails

Forminator not sending emails is a popular topic among our readers. Here are answers to some common questions.

How do I fix Forminator email notifications?

First, double-check the notification settings inside the form. Make sure the email address is entered correctly and that notifications are enabled. I also suggest testing with a basic Gmail address to rule out problems with the recipient.

Why are my Forminator email notifications not working?

It usually happens because your website isn’t allowed to send emails directly. Some hosting companies block WordPress emails, or the From address isn’t trusted by the server. I’ve seen this a lot, and it’s why using SMTP works better.

How do I set up SMTP with Forminator?

Install the WP Mail SMTP plugin, choose your email provider (like Gmail or Outlook), and follow the setup steps inside the plugin. Once it’s ready, Forminator will use SMTP for sending emails, which is much more reliable.

How can I fix Forminator email delivery issues?

Start by checking the spam folder and making sure your notification settings are correct. If nothing is wrong there, switch to SMTP using a plugin like WP Mail SMTP. That’s what I do on every site I manage.

How do I stop Forminator from showing the “An error occurred while processing the form” error?

That error often shows up when there’s a mail issue or a server block. Try turning off email notifications and testing the form. If the error disappears, set up SMTP to fix the mail problem and clear the error.