Forminator not sending email

[SOLVED] How to Fix Forminator Not Sending Emails

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Is Forminator not sending emails? If you’re not getting notifications, you could miss important contact form messages.

We’ll show you how to fix this with SMTP in WordPress.

We’ll also run through your Forminator email settings to check you don’t have any conditions set up that are preventing notifications from being sent.

Fix Your Forminator Emails Now

What Is WordPress SMTP?

WordPress SMTP is a way to send WordPress emails using a 3rd party email service instead of relying on your webserver to send the messages.

Why not rely on your web server? WordPress’ wp_mail() function isn’t super reliable. It’s very common to have issues with contact form plugins not sending emails, or WooCommerce order emails going missing.

The WP Mail SMTP plugin solves that by routing emails through a dedicated email provider.

WP Mail SMTP Email Deliverability illustration

With WP Mail SMTP, you can choose from free or paid providers and automatically send all of your WordPress emails using their API. That means they’ll reach the destination server reliably.

WP Mail SMTP has a Setup Wizard to make this easy, even if you’ve never done it before. We’ll show you how in the steps below.

How to Fix Forminator Not Sending Emails

Step 1: Check the Default From Headers in Forminator

First, let’s check the default sender settings in Forminator. These are the From headers that Forminator adds to email notifications by default.

In this guide, we’re just going to use a basic contact form as an example.

To start, log in to your WordPress dashboard. Look to the left-hand menu and click Forminator » Settings.

Forminator settings in WordPress

Scroll down a little on the General settings page until you see the From Headers.

By default, Forminator will use the sending address [email protected], and it will use your site’s title as the sender name.

Default From headers in Forminator

Using a sender that doesn’t exist can cause email deliverability issues, so it’s a good idea to change this default setting.

If you want, you can also override this on each form. Let’s check that setting next.

Step 2: Check Your Form Notification Settings

In addition to the default sender, you can also set up email settings for each individual form in Forminator.

To open the form builder, look to the left-hand menu again and click Forminator » Forms.

Open Forminator form settings

Click Edit next to the form you’ve created.

Edit form in Forminator

On the left-hand side, click Email Notifications. (If you have your view zoomed in, you’ll want to click this in the Navigate dropdown at the top.)

Open Forminator form notification settings

The Email Notifications list shows all of the notifications that will be sent when you get a new form submission.

Keep in mind that the Admin Email line here isn’t the admin email in WordPress. It’s simply the title of the notification that’s created by default.

Click anywhere on this line to open up the settings.

Forminator default notification

On advanced forms, you might have to run through these steps for each notification on your form.

First, let’s check out the Recipients tab.

This is the email address that’ll receive the default form notification. You’ll normally want to set this to your business email address. If you want, you can change the setting here.

Form recipient settings in Forminator

Be sure to separate email addresses with commas if you want to send emails to more than 1.

Next, under Email Routing, you can set up conditional notifications. These are notifications that will send only if certain conditions are met. For example, you might want to send a notification based on the content of 1 of your fields.

Check your rules here if you have any.

Forminator email routing settings

Next, let’s click the Advanced tab. This page includes the main form notification settings.

You can customize:

  • Email sender (From Email and From Name)
  • Reply-to email
  • CC
  • BCC

Go ahead and change these settings if you need to. Remember that the From Name and From Email here will override the defaults we looked at in Step 1.

Advanced form settings in Forminator

Moving on, let’s look at the Conditions tab. On this tab, you can control if an email is sent or not based on the contents of the message.

This is a little different from the Recipients setting because you can actually block email sending completely here. While troubleshooting your form, you’ll want to remove any Don’t Send conditions temporarily and re-test your form to see if that fixes Forminator not sending emails.

Forminator conditions for notifications

If everything looks good, we can move on and install WordPress SMTP on your website.

Step 3: Install the WP Mail SMTP Plugin

WP Mail SMTP is the best SMTP plugin for WordPress. It lets you easily solve email deliverability issues by sending WordPress emails through reliable mailers like SendLayer.

With WP Mail SMTP, you can also use an external mail server that you already have access to using the Other SMTP setting. So if your site doesn’t send tons of emails, you can use the SMTP server provided by your ISP or hosting provider.

Getting Started

To begin, you’ll want to download the WP Mail SMTP plugin. To do that, log in to the WP Mail SMTP website using the user account details you received when you signed up.

You’ll find the latest version of the plugin in the Downloads tab.

Download WP Mail SMTP to fix WPForms contact form not sending email

Upload the plugin to your WordPress site and activate it.

If you need help with this, jump over to this guide to installing a WordPress plugin.

Install WP Mail SMTP

As soon as you activate WP Mail SMTP you’ll see the Setup Wizard open up in your browser. If you need to start the wizard manually at a later time, you can open it up by clicking the Launch Setup Wizard button in the WP Mail SMTP settings.

Need a hand?

Our Elite license includes White Glove Setup for Sendlayer,, or Brevo (formerly Sendinblue).

Set Up SMTP for Forminator

In this step, we’ll choose a mailer service to fix Forminator not sending email.

First, click the Let’s Get Started button in the wizard.

Start the WP Mail SMTP setup wizard to fix WPforms not sending email

On the next screen, you’ll see a list of email providers.

If you’re not sure which email provider to pick, we recommend SendLayer,, or Brevo. All 3 of these mailers are reliable and will work just fine with any kind of website.

Check out our list of mailer options along with some information on pricing.

Choose SMTP Mailer

When you’ve chosen your mailer, open up the documentation below in a new tab.

The doc will show you exactly what you need to do on the email provider’s side to get everything working:

Mailers available in all versions Mailers in WP Mail SMTP Pro
SendLayer Amazon SES Microsoft 365 /
Brevo Zoho Mail
Google Workspace / Gmail
Other SMTP

If you want to set up multiple mailers, you can do so in the Additional Connections settings once you’ve finished the Setup Wizard. Then you can select a Backup Connection and configure Smart Routing.

Just 1 more thing. At the end of the wizard, 2 settings will be automatically enabled for you.

  • Improved Email Deliverability
  • Email Error Tracking

These 2 settings will solve your email issues and help you track problems with your SMTP settings.

If you want, you can also turn on Detailed Email Logs so you can see the email headers, subject line, and other information for each message sent in Complete Email Reports. And if you enable Weekly Email Summary, you’ll get a weekly report with these details in your inbox.

Enabling email logs and email alerts in the WP Mail SMTP Setup Wizard

In WP Mail SMTP Pro, email logging is shown in a chart on your WordPress dashboard. So it really helps to keep track of your emails to make sure everything’s working, without the need for a separate email logging plugin.

WP Mail SMTP Pro dashboard widget

At this stage you can also enable Instant Email Alerts, which let you know if your site fails to send an email.

An email alert notification

The email alert will include the error message and other information to help you fix the problem and get your emails sending again.

On the next screen, you can enable some advanced email logging features.

Configuring email log settings in the WP Mail SMTP Setup Wizard

These options let you save the content of all your emails in your WordPress database, store email attachments in your site’s Uploads folder, and track user engagement such as opens and clicks.

When these options are enabled, you can also export or print your logs. If an email fails to deliver after configuring SMTP settings, you can easily resend it from the email log page.

Resend WordPress email

Check out our guide to logging WordPress emails to see the different ways you can track and log emails with WP Mail SMTP.

Don’t forget to paste in your license key at the end of the wizard to activate all of the features and updates.

Enter WP Mail SMTP license key

In the final step, we’ll show you how to set the sender address on all of your notifications.

Step 4: Set the Default Sender Address in WordPress

If you have lots of different forms or plugins sending email, it can be a hassle to go through and manually change the sender email in each one.

The Force From Email setting is a powerful feature that forces every plugin or form to use the same sender.

If you check these boxes, all of the plugins on your website will use the same From name and email. This overrides the ‘From’ details in the settings for each plugin or form.

Force From email setting for Gmail

Some mailers need you to use this setting all the time. So if you’ve chosen a mailer that only allows you to use 1 From email address, the plugin will automatically turn this setting on and gray out the checkbox.

Step 5: Track and Monitor Your Forminator Emails

Now you have WP Mail SMTP Pro, you’ve unlocked full email reporting and tracking for Fominator.

To see statistics about email deliverability and open rates, check out your Email Reports. You’ll find these under the WP Mail SMTP » Email Reports menu.

The email report can be filtered to show statistics for any dates or subject lines.

WP Mail SMTP Email Reports chart

Underneath the email report, you’ll also see open rates and click-through rates for your Forminator emails.

Email Report grouped by subject line

Every Monday, WP Mail SMTP will send you a Weekly Email Summary. This lets you keep an eye on Forminator emails without logging into WordPress.

Email Summary With Statistics in WP Mail SMTP Pro

And that’s it! Now you know how to fix Forminator email problems and monitor your email statistics.

Fix Your Forminator Emails Now

Next, Check Out This Forminator Alternative

Forminator lets you publish forms using shortcodes. That doesn’t give you too many options. For example, it doesn’t show a live preview of your form on the page.

Embed a form in Forminator

If you want an easier way to publish your WordPress forms, we highly recommend switching to the WPForms plugin!

WPForms lets you easily publish posts in different ways, including:

  • Embed wizard for posts or pages
  • Shortcodes and block editor support
  • A module that lets you easily make an Elementor contact form
  • Support for easy embedding in Divi and SeedProd

Choose SeedProd form from WPForms dropdown list

WPForms also has tons of ways to stop contact form spam, including reCAPTCHA and hCaptcha support.

You can easily see which version of WPForms would work best for your site by reading this article on WPForms Lite vs Pro!

Ready to fix your emails? Get started today with the best WordPress SMTP plugin. If you don’t have the time to fix your emails, you can get full White Glove Setup assistance as an extra purchase, and there’s a 14-day money-back guarantee for all paid plans.

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