Is Forminator not sending emails? If you’re not getting notifications, you could miss important contact form messages.
We’ll show you how to fix this with SMTP in WordPress.
We’ll also run through your Forminator email settings to check you don’t have any conditions set up that are preventing notifications from being sent.
What Is WordPress SMTP?
WordPress SMTP is a way to send WordPress emails using a 3rd party email service instead of relying on your webserver to send the messages.
Why not rely on your web server? WordPress’
wp_mail() function isn’t super reliable. It’s very common to have issues with contact form plugins not sending emails, or WooCommerce order emails going missing.
The WP Mail SMTP plugin solves that by routing emails through a dedicated email provider.
With WP Mail SMTP, you can choose from free or paid providers and automatically send all of your WordPress emails using their API. That means they’ll reach the destination server reliably.
WP Mail SMTP has a setup wizard to make this easy, even if you’ve never done it before. We’ll show you how in the steps below.
How to Fix Forminator Not Sending Emails
Let’s take a look at the steps we’re going to work through in this tutorial.
- Check the Default From Headers in Forminator
- Check Your Form Notification Settings
- Install the WP Mail SMTP Plugin
- Set the Default Sending Address in WordPress
First up, let’s look at some basic Forminator email settings.
1. Check the Default From Headers in Forminator
First, let’s check the default sender settings in Forminator. These are the From headers that Forminator adds to email notifications by default.
In this guide, we’re just going to use a basic contact form as an example.
To start, log into your WordPress dashboard. Look to the left-hand menu and click Forminator » Settings.
Scroll down a little on the General settings page until you see the From Headers.
By default, Forminator will use the default sending address
[email protected], and it will use your site’s title as the sender name.
Using a sender that doesn’t exist can cause email deliverability issues, so it’s a good idea to change this default setting.
If you want, you can also override this on each form. Let’s check that setting next.
2. Check Your Form Notification Settings
In addition to the default sender, you can also set up email settings for each individual form in Forminator.
To open the form builder, look to the left-hand menu again and click Forminator » Forms.
Click Edit next to the form you’ve created.
On the left-hand side, click Email Notifications. (If you have your view zoomed in, you’ll want to click this in the the Navigate dropdown at the top.)
The Email Notifications list shows all of the notifications that will be sent when you get a new form submission.
Keep in mind that the Admin Email line here isn’t the admin email in WordPress. It’s simply the title of the notification that’s created by default.
Click anywhere on this line to open up the settings.
On advanced forms, you might have to run through these steps for each notification on your form.
First, let’s check out the Recipients tab.
This is the email address that’ll receive the default form notification. You’ll normally want to set this to your business email address. If you want, you can change the setting here.
Be sure to separate email addresses with commas if you want to send email to more than 1.
Next, under Email Routing, you can set up conditional notifications. These are notifications that will send only if certain conditions are met. For example, you might want to send a notification based on the content of 1 of your fields.
Check your rules here if you have any.
Next, let’s click the Advanced tab. This page includes the main form notification settings.
You can customize:
- Email sender (From Email and From Name)
- Reply-to email
Go ahead and change these settings if you need to. Remember that the From Name and From Email here will override the defaults we looked at in step 1.
Moving on, ler’s look at the Conditions tab. On this tab, you can control if an email is sent or not based on the contents of the message.
This is a little different to the Recipients setting because you can actually block email sending completely here. While troubleshooting your form, you’ll want to remove any Don’t Send conditions temporarily and re-test your form to see if that fixes Forminator not sending emails.
If everything looks good, we can move on and install WordPress SMTP on your website.
Step 3: Install the WP Mail SMTP Plugin
With WP Mail SMTP, you can also use an external mail server that you already have access to using the Other SMTP setting. So if your site doesn’t send tons of emails, you can use the SMTP server provided by your ISP or hosting provider.
To begin, you’ll want to download the WP Mail SMTP plugin. To do that, log in to the WP Mail SMTP website using the user account details you received when you signed up.
You’ll find the latest version of the plugin in the Downloads tab.
Upload the plugin to your WordPress site and activate it.
If you need help with this, jump over to this guide to installing a WordPress plugin.
As soon as you activate WP Mail SMTP you’ll see the setup wizard open up in your browser. If you need to start the wizard manually at a later time, you can open it up by clicking the Launch Setup Wizard button in the WP Mail SMTP settings.
If you already have a mailer set up on your site, running the wizard again will remove your existing mailer.
Set Up SMTP for Forminator
In this step, we’ll choose a mailer service to fix Forminator not sending email.
If you’d like some help from our team, you’ll get White Glove Setup with the Elite license or higher. But if you want to set up the plugin yourself, we’ll walk you through it step by step.
To start setting things up, click the Let’s Get Started button in the wizard.
On the next screen, you’ll see a list of email providers.
Check out our list of mailer options along with some information on pricing.
When you’ve chosen your mailer, open up the documentation below in a new tab.
The doc will show you exactly what you need to do on the email provider’s side to get everything working:
- Gmail (or G-suite)
- Amazon SES
- Zoho Mail
- Other SMTP (e.g. your ISP’s SMTP server)
Just 1 more thing. At the end of the wizard, 2 settings will be automatically enabled for you.
- Email deliverability
- Error reporting
These 2 settings will solve your email issues and help you track problems with your SMTP settings.
If you want, you can also turn on Detailed Email Logs so you can see the email headers, subject line, and other information for each message sent.
In WP Mail SMTP Pro, email logging is shown on a chart on the WordPress dashboard. So it really helps to keep track of your emails to make sure everything’s working, without the need for a separate email logging plugin.
Check out our guide to logging WordPress emails to see the different ways you can track and log emails with WP Mail SMTP.
Don’t forget to paste in your license key at the end of the wizard to activate all of the features and updates.
In the final step, we’ll show you how to set the sender address on all of your notifications.
Step 4: Set the Default Sender Address in WordPress
If you have lots of different forms or plugins sending email, it can be a hassle to go through and manually change the sender email in each one.
The Force From Email setting is a powerful feature that forces every plugin or form to use the same sender.
If you check these boxes, all of the plugins on your website will use the same From address and email. This overrides the ‘From’ details in each plugin or form settings.
Some mailers need you to use this setting all the time. So if you’ve chosen a mailer that only allows you to use 1 From email address, the plugin will automatically turn this setting on and gray out the checkbox.
Next, Check Out This Forminator Alternative
Forminator lets you publish forms using shortcodes. That doesn’t give you too many options. For example, it doesn’t show a live preview of your form on the page.
If you want an easier way to publish your WordPress forms, we highly recommend switching to the WPForms plugin!
WPForms lets you easily publish posts in different ways, including:
- Embed wizard for posts or pages
- Shortcodes and block editor support
- A module that lets you easily make an Elementor contact form
- Support for easy embedding in Divi and SeedProd
WPForms also has tons of ways to stop contact form spam, including reCAPTCHA and hCaptcha support.
You can easily see which version of WPForms would work best for your site by reading this article on WPForms Lite vs Pro!
Ready to fix your emails? Get started today with the best WordPress SMTP plugin. WP Mail SMTP Elite includes full White Glove Setup and offers a 14-day money-back guarantee.