how to fix weforms not sending email issue

How To Fix weForms Not Sending Email

Is weForms not sending email notifications when forms are submitted?

weForms is a contact form plugin. If you don’t receive form notifications, you could lose important information.

In this article, we’ll show you how to easily fix weForms not sending email notifications.

How Do I Fix WordPress Not Sending Email?

You can easily fix WordPress not sending email by using WP Mail SMTP.

It replaces the default method of sending email in WordPress. Instead, WP Mail SMTP will send emails through a 3rd party mailing service.

Infographic showing how WP Mail SMTP works

Some web hosting companies disable SMTP to make sure no spam is sent through their servers. So even if you use a basic SMTP plugin, you might not be able to use your host’s credentials. (That’s why so many people have issues with GoDaddy not sending email.)

So WP Mail SMTP gets around this by giving you a choice of alternative mailers.

How To Fix weForms Not Sending Email Issue

Ready to fix the email notifications issue with weForms?

  1. Check Admin Notification Settings in weForms
  2. Set Emails Sent via to WordPress in weForms Settings
  3. Install the WP Mail SMTP Plugin
  4. Set Up an Email Service
  5. Enable Email Logging
  6. Enable No-Conflict Mode in weForms

Let’s first check if we have correctly set up the notification settings.

1. Check Admin Notification Settings in weForms

If the email notification is not correctly set up in weForms settings, you won’t receive any emails.

To check the settings, head over to the WordPress dashboard and click on weForms » All Forms.

Now, open one of the contact forms on which you have an issue and switch to the Notifications tab.

Click on notification tab in weForms

By default, your form will have one admin notification. If you don’t see it or want to add an additional notification, you can click the Add Notification button.

When you have a notification, make sure its toggle is set to ON and shows green color. Now, click the gear icon next to the notification to open its settings.

Click on gear icon to open notification in weForms

The new page will let you set the email notification. In the Type dropdown, choose the Email Notification and enter an email address in the To field. This is the email address on which you’ll receive notifications from this contact form.

Be sure to use one with your domain extension. For example, for our website, we use [email protected]

email notification set up in weForms

Click on the Done button at the bottom to save the settings.

2. Disable weForms SMTP

weForms has its own SMTP settings in the premium version of the plugin.

We don’t recommend using a contact form plugin with SMTP built in. It can cause issues with other plugins, but in addition, contact forms rarely have the same quality of features that a dedicated SMTP plugin can offer.

For example, WP Mail SMTP has its own Domain Checker that tests the connection and shows a success or failure message.

So let’s switch over.

First, we need to disable the mailer connection in weForms settings.

Go to weForms » Settings and under the General Settings set the Send Email Via option to WordPress.

Set the Send Email vis to WordPress

This will allow WP Mail SMTP to configure the SMTP settings itself.

Let’s now install the WP Mail SMTP plugin and configure the email service provider on it.

3. Install the WP Mail SMTP Plugin

WP Mail SMTP is the best SMTP plugin for WordPress. Apart from connecting your website to a third-party mailer service, it comes with the best email logging for WordPress too.

To start, we’re going to install WP Mail SMTP. Download the plugin from your WP Mail SMTP account. You’ll find it under the Downloads tab.

Download WP Mail SMTP

Switch to the backend of your website and upload the zip file to the plugins page. If you want help with this, you can refer to this guide on installing a WordPress plugin.

Install WP Mail SMTP

After installing, don’t forget to Activate it. As soon as you do that, the Setup Wizard will start in your browser. The Wizard will help you configure the mailer service on your website.

Need help?

If you are facing any difficulty setting up the mailer service, our team of experts can help you. White Glove Setup is included with the Elite license.

4. Set Up an Email Service

In this step, we’ll connect your website to a third-party email service.

This adds authentication to the messages and prevents them from landing in the spam folder.

WP Mail SMTP offers several mailer options.

Choose SMTP mailer

The one you choose will depend on your website. Here are few tips to help you pick the best:

  • If your website sends occasional emails and you are looking for a free option, Sendinblue is a good choice. You can use it to send up to 300 emails per day for free.
  • Do you have an eCommerce website that sends lots of transactional emails? We recommend Sendinblue or SMTP.com.
  • If you use a Google Workspace or a regular Gmail account, you can use it to send WordPress emails from a Gmail alias if you want to.
  • The Other SMTP option lets you use an email service that you already have access to.

You can go ahead and select the email service you think is the best fit for your website.

Once you choose the mailer, click the below link to open the documentation page and follow the steps to establish a connection with your website.

When you’ve set everything up, switch back to this guide to enable email logging.

5. Enable Email Logging

In the next step, you can enable/disable the features you want. You’ll have two options enabled by default.

  • Email deliverability
  • Error tracking

The next option is the Detailed Email Logs which will track every email your website is sending.

Enable email logs

WP Mail SMTP has the best email logging features in any WordPress plugin.  You can filter the log using the date picker provided at the top. Depending on the mailer, it can also show you if the email was delivered.

Email log filtered by date in WordPress

On the log page, you can use the search functionality to search for the keyword in the email content or Subject and Headers.

If you want to know more about the email logging functionality of WP Mail SMTP, we have a guide that explains how to log emails in WordPress.

For the final step, copy the license key from the WP Mail SMTP account and paste it to enable automatic future updates.

That’s it! At the end of the wizard, the plugin will automatically send a test email to confirm that your WordPress site is sending email.

Next: Use a Better Contact Form Plugin

WPForms is the best contact form plugin available for WordPress. It is easy to use and integrates with WP Mail SMTP perfectly, giving you the best possible combination of form builder and SMTP features.

WPForms homepage

It has integration with reCAPTCHA, hCaptcha, and Custom CAPTCHA to fight against contact form spam. weForms on the other hand only has support for Google reCAPTCHA. So if you’re getting contact form spam, it’s a good idea to make the switch.

Ready to fix your emails? Get started today with the best WordPress SMTP plugin. WP Mail SMTP Elite includes full White Glove Setup and offers a 14-day money-back guarantee.

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