Comments

  1. I prefer to never ever use a “no-reply” address. Instead, even those automatic emails like password reset etc. contain a note similar to this:

    “If you have any questions or problems, please simply reply to this mail.”

    Two big advantages: 1. much easier for the recipient, 2. much easier for us at customer support because we can immediately see from the quoted mail what it’s about and likewise important, the actual email address that the user is registered with.

    (Users are not always smart. The use different email addresses and claim something doesn’t work but they have registered the other address than they are trying to use now or whatever. )

    If I see a “no-reply” address it tells me: This company has low standards for customer support and they probably don’t want you to contact them at all.

Add a Comment

We're glad you have chosen to leave a comment. Please keep in mind that all comments are moderated according to our privacy policy, and all links are nofollow. Do NOT use keywords in the name field. Let's have a personal and meaningful conversation.

This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.