How To Fix LifterLMS Not Sending Email Notifications

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Is LifterLMS not sending email notifications when students perform a certain action?

LifterLMS sends out notifications on actions such as enrolling in a course, completing a course, and many more.

In this article, we’ll show you how to fix the LifterLMS email notifications so that your students never miss an important update.

Fix Your LifterLMS Emails Now

What Are the Types of Notifications LifterLMS Sends?

LifterLMS is a popular WordPress learning management system plugin. The core plugin is free and you have premium addons that extend the features.

You can use it to create the following types of websites:

  • Online Course
  • Membership Website
  • Internal training portal

Email notifications are an important part of running an online learning management system. LifterLMS has three types of notifications: basic notifications, email notifications, and engagement emails.

LifterLMS email notifications

The basic notification is a popup notification on your website and the last two are email notifications. Email notifications are the default notifications like the purchase receipt notification. The engagements, on the other hand, are personalized notifications with specific messages.

How To Fix LifterLMS Not Sending Email Notifications

1. Check Notifications Settings in LifterLMS

LifterLMS lets you control all types of notifications in the core plugin. First, we’ll check the settings for email notifications and then proceed to email engagements.

To start, log in to your WordPress dashboard and go to LifterLMS » Settings.

LifterLMS settings

Next, click on the Notifications tab at the top.

click on the notification tab

Here, you can configure all the basic and email notifications LifterLMS has to offer.

Email Notifications

Click on any email notification to open its settings.

Opening a LifterLMS email notificationScroll down to the Subscribers section and make sure there is a checkmark next to the right recipients.

Choosing LifterLMS email notification recipients

If you need to send the notification to additional recipients, tick the box for it and enter additional email addresses separated by a comma in the box below.

Go through all the other notifications to make sure everything is correctly set up.

Engagement Emails

These are personalized notifications triggered by specific events. For example, when someone purchases Course A on your website, they get a personalized notification about that class.

To check the settings, we need to do it in two places.

Go to Engagements » Emails and click on any one of the emails to open it.

Opening LifterLMS engagement emails

Scroll down to the Email Settings section and check if the Email To field has the right recipients.

If it doesn’t have a shortcode, Click on the Merge Codes button to insert the right shortcode. When you’re done, click on Update to save your email template.

check if Email To field has the right recipients

Do this for all the LifterLMS engagement emails you have on the website.

LifterLMS also has Achievement and Certificate engagements which are pretty much similar in setup.

Next, we need to check if the engagements we created have the right settings. From the WordPress navigation menu, click on Engagements » Engagements and open any one of the engagements from the list.

engagement settings

Here, make sure you set the right engagement triggers.

engagement trigger

Do this for all the engagements you have on your website.

Now that we have the email notifications set up, let’s install an SMTP plugin to improve email deliverability.

2. Install the WP Mail SMTP Plugin

WP Mail SMTP is the best WordPress SMTP plugin. It improves the deliverability of emails by connecting your website to an external email service. This adds important verification to the messages that prevent them from being filed as spam.

Let’s install the plugin first.

Install WP Mail SMTP

To start, go to the WP Mail SMTP account and under the Downloads tab, grab the latest version of the plugin file.

Download WP Mail SMTP to fix Elementor contact form not sending email

Switch back to the WordPress dashboard and upload the zip file to the plugins page. If you are sure how to, check out this guide on installing a WordPress plugin.

Install WP Mail SMTP

After installing, make sure you activate it. This will open up the Setup Wizard in your browser. The wizard will make it easy to configure the plugin settings.

If you prefer to have someone else set it up for you, White Glove Setup is included with the Elite license.

Choose A Mailer Serice

In this step, we will walk you through the Setup Wizard in WP Mail SMTP.

Click on the Let’s Get Started button to begin.

Start the WP Mail SMTP setup wizard to fix Elementor form not sending email

WP Mail SMTP offers you free as well as paid options for the mailer service. What you choose here will depend on the type of website you have. Since you have an LMS website that sends out transactional emails, we recommend SendLayer,, and Brevo (formerly Sendinblue). They are easy to use and offer reliable service.

You can also read our complete guide on email providers and choose the one that works great for your needs.

Choose SMTP Mailer

Once you’ve selected the mailer service, click on the below documentation link for a detailed guide on how to set up an account on the mailer website.

Want to set up multiple mailers? You can do so in the Additional Connections settings once you’ve finished the Setup Wizard. Then you can select a Backup Connection and configure Smart Routing.

Switch back to this guide after you establish a connection between the mailer service and your site.

Enable Email Logging

For this step, you will have 2 options enabled by default. Improved email deliverability will ensure that your emails are delivered. Email error tracking will notify you if the plugin detects any issue with the emails.

If you want, you can enable the Detailed Email Logs to keep track of all emails that are being sent from your website.

Enabling email logs and email alerts in the WP Mail SMTP Setup Wizard

This lets you see your emails’ delivery statuses and other information in Complete Email Reports. You can also get email delivery stats delivered to your inbox in the Weekly Email Summary.

We also recommend turning on Instant Email Alerts. These notifications let you know if your site fails to send an email so that you can troubleshoot the issue.

An email alert notification

On the next screen, you can configure some more email logging settings.

Configuring email log settings in the WP Mail SMTP Setup Wizard

The first option here lets you save the content of all your site’s emails. This will let you resend emails if you need to.

You’ll also be able to track email opens and link clicks, save attachments, print or export your logs, and more.

Check out our guide to WordPress email logging to find out how to work with your email log files.

For the last step, grab the license key from your WP Mail SMTP account and paste it to enable Pro features and future automatic updates.

Enter WP Mail SMTP license key

One last thing. Let’s change the From Email in LifterLMS settings to prevent the “Be careful with this message” warning in Gmail.

3. Change From Email in LifterLMS

Your emails might still be marked as spam if they are sent from the default WordPress email address ([email protected]).

LifterLMS lets you change the default settings and use a real email address instead.

Go to LifterLMS » Settings and click on the Engagement tab.

LifterLMS settings

In the Email Settings tab, type in the sender name to be displayed in the From field. Similarly, in the Sender Email field, type in the real email address you have access to. It is recommended to use an email address that matches your domain name.

LifterLMS from email settings

For example, we use [email protected] for our website.

Click on the button at the top to save changes.

That’s it! You’ve learned to fix the LifterLMS not sending email notifications issue.

Fix Your LifterLMS Emails Now

Next, Check Your SPF Records

Email servers often use SPF, DKIM, and DMARC records to authenticate emails. WP Mail SMTP will check your DNS settings and alert you if it detects any problem.

SPF records are simple TXT records that validate all outgoing emails to prevent domain spoofing. If you need to have more than 1 SPF record, check out this guide to merge multiple SPF records into one rule.

You might also be interested in learning how to get email open notifications on Slack. And here’s how to send a test email from WordPress.

Ready to fix your emails? Get started today with the best WordPress SMTP plugin. If you don’t have the time to fix your emails, you can get full White Glove Setup assistance as an extra purchase, and there’s a 14-day money-back guarantee for all paid plans.

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