Elementor form not sending email

[FIXED] Elementor Contact Form Not Sending Email?

Is your Elementor form not sending email?

Sometimes emails from Elementor forms can disappear or go to spam.

We’ll show you how to fix the problem and check for Elementor error messages.

Fix Your Elementor Form Emails Now

Why Is My Elementor Form Not Working?

If your Elementor contact form is not working, it’s probably because emails from your site are being treated as spam.

When your Elementor form sends an email, it uses the wp_mail() function. This sends emails through your hosting provider without authentication. So when that email gets passed from one server to the next, the email will get discarded or filed in the Junk Mail or the spam folder.

This is a super common problem with all WordPress websites and web hosts. It can happen with almost all contact form plugins. Thankfully, it’s pretty easy to fix and usually only requires configuring SMTP (Simple Mail Transfer Protocol) on your site.

In the steps below, we’ll show you exactly how to do that!

How to Fix Elementor Form Not Sending Email

Let’s check that your Elementor contact form is set up correctly first. After that, we’ll install a plugin that’ll solve your email delivery problem.

Step 1: Troubleshoot Elementor Contact Form Errors

If your Elementor contact form is not sending email, the #1 thing to check is that the form is actually working on your site.

Sometimes new plugins or themes can break your forms. In particular, new caching plugins can cause problems with form submissions. Sometimes, the submit button won’t work at all.

The error messages you’ll see will be dependent on the form builder you’re using, so we’ll look at the most common ones.

Elementor Form Builder Troubleshooting

If you’re using the Elementor Pro form builder, you might see errors like:

  • Server_error
  • An error occurred

Both of these errors likely mean that a field ID is missing in the Elementor form builder.

To fix this, go to your WordPress dashboard. Open the page with the form, and then open the page in the Elementor page builder.

One by one, click each field and check the Advanced tab. There should be an ID assigned to every form field:

Fix Elementor contact form error

Fixing WPForms Errors

If you want a free form builder that works with Elementor, you can use WPForms. The Lite version is 100% free and works perfectly inside Elementor.

If WPForms isn’t sending notifications in Elementor, the problem is usually caused by a plugin conflict.

You might see errors like:

  • Form token is invalid: This error is sometimes caused by caching plugins. You can fix this by excluding WPForms’ JavaScript in the cache plugin settings.
  • WPForms has detected an issue with JavaScript on this page: This error means that you have an issue with JavaScript. This might be caused by a setting in your plugin or theme, and disabling minification should resolve this.

If you can submit your contact form without seeing any errors, it’s time to dive into the Elementor contact form email settings.

Step 2: Check Your Elementor Contact Form Notifications

The next step is to check that your contact form has the right email notifications set up.

Again, the steps here will be slightly different depending on the way you made your form.

Elementor Form Builder Notifications

If you made your form with the Elementor form builder, you’ll want to open up your page in Elementor now and click on the form you created.

In the left-hand sidebar, expand your notification settings for the form. Click Actions After Submit » Email to see the notification that’s sent with each form submission.

Elementor actions after submit

Now check that your form notification is set up correctly.

Setting the From Email to an email address that matches your domain may help to avoid email delivery problems.

Change the From Name if Elementor contact form not sending email

WPForms Notifications

You can also use WPForms to make your Elementor contact form. There are tons of benefits to using WPForms with Elementor. For example, WPForms has much better spam protection compared to the form builder in Elementor Pro.

To check your WPForms notifications, open the form page in Elementor. Click on the embedded form.

Then click on the Edit the selected form link.

WPForms - Edit the selected form in Elementor

When the form builder opens up, click Settings » Notifications.

Edit WPForms notifications

You’ll see the form notifications screen open up on the right.

Your notification here should be turned On. And your Send To Email Address is important. If it’s set to {admin_email}, that means your form is sending email notifications to the default administrator email in WordPress.

If the administrator email is wrong, you can either change the admin email in WordPress, or delete the {admin_email} tag and type in an email address manually.

Default notification email settings

If you’re sending a notification to multiple email addresses, check they’re separated with commas , in the Sent To Email Address field.

Click Save at the top of the form builder and click the X to close it. Now test the form again to see if the issue with Elementor not sending emails is fixed.

We’ve got more tips in this article on WPForms not sending email.

Other Form Builders

Are you having issues with a different form builder? If so, jump over to our guides to:

If all of your settings look correct, and your Elementor form still isn’t sending email, the next step is to install the WP Mail SMTP plugin.

Step 3: Install the WP Mail SMTP Plugin

WP Mail SMTP is a WordPress plugin that changes the way emails are sent from your WordPress site.

Instead of relying on your webserver to send emails, WP Mail SMTP re-routes all of your emails through an external email provider.

This will authenticate your emails so they don’t get lost or filed as spam.

Need a hand?

Our Elite license includes White Glove Setup for SendLayer, SMTP.com, or Mailgun.

If you want to set up the plugin yourself, we’ll show you how.

First, download the WP Mail SMTP plugin from your account area. Click the Downloads tab, then click the orange button to grab the zip file.

Download WP Mail SMTP to fix Elementor contact form not sending email

Now you’ll want to upload the plugin to your WordPress site.  If you need help with this, jump over to this guide to installing a WordPress plugin.

Install WP Mail SMTP

Be sure to Activate the plugin.

The WP Mail SMTP Setup Wizard will open up in your browser. If you want to start it manually, click WP Mail SMTP » Setup Wizard in the WordPress navigation menu.

Step 4: Set Up Your SMTP Service in WordPress

The WP Mail SMTP Wizard will guide you through setting up your new mailing service. This will fix your Elementor contact forms not sending email.

If you already have a mailer set up on your site, running the wizard again will remove your existing mailer.

To start, click the Let’s Get Started button.

Start the WP Mail SMTP setup wizard to fix Elementor form not sending email

On the next screen, choose the email provider you want to use from the list.

The provider you pick here will depend on a few factors, including:

If you’re not sure which email provider to pick, we recommend SendLayer, SMTP.com, or Sendinblue.

Choosing a mailer in the WP Mail SMTP setup wizard

Now it’s time to jump over to the setup instructions for your mailer. Click the link below to jump to the relevant page in our documentation:

Mailers available in all versions Mailers in WP Mail SMTP Pro
SendLayer Amazon SES
SMTP.com Microsoft 365 / Outlook.com
Sendinblue Zoho Mail
Google Workspace / Gmail
Mailgun
Postmark
SendGrid
SparkPost
Other SMTP

Switch back to this guide when you’re done.

In the next step, Improved Email Deliverability and Email Error Tracking will be enabled in the wizard for you. We recommend that you also enable Detailed Email Logs and the Weekly Email Summary.

Enabling email logs and email alerts in the WP Mail SMTP Setup Wizard

The Detailed Email Logs setting will keep a basic record of each email sent from your site in Complete Email Reports, including:

  • Email headers
  • Subject line
  • Date sent
  • Status

And if you enable the Weekly Email Summary, you’ll get an email each week with full statistics about your WordPress emails.

Email Summary With Statistics in WP Mail SMTP Pro

Instant Email Alerts are also a recommended feature. They let you know if your site fails to send an email so that you can quickly diagnose and resolve the problem.

An email alert notification

Once email logging is enabled, you can also:

  • Save the full content of your emails
  • Resend failed emails from your forms
  • Store attachments uploaded through Elementor forms
  • Track email opens and clicks for Elementor form notifications

Configuring email log settings in the WP Mail SMTP Setup Wizard

Check out how to log your WordPress emails to find out more.

When you complete the Setup Wizard you’ll receive an automatic test email to confirm that everything’s fixed.

Finally, WP Mail SMTP also automatically enables an email error log for your WordPress site. You can use this log to diagnose any potential email problems you may encounter when using WP Mail SMTP with your mailer service.

And that’s it! Now you’ve fixed your Elementor form not sending email.

Fix Your Elementor Form Emails Now

FAQ on Elementor Contact Form Not Sending Email

Looking for more answers? Here are a few common questions regarding Elementor email sending issues.

What Does “Server Error. Form Not Sent” Mean?

If you’re getting a “Server error. Form not sent” error message when creating a form in Elementor, this is most likely a wp_mail() configuration issue. By default, wp_mail() uses PHP to send your emails. But most web hosts today keep PHPMail disabled for security purposes.

To fix this issue, you need to install WP Mail SMTP which reconfigures the wp_mail() to use SMTP instead of PHP to send emails. If you need help, see the steps given above and you should no longer see the server error on Elementor.

How Do I Send Confirmation Emails to Users After Form Submission in Elementor?

To customize confirmation emails Elementor Forms, add the form widget to your page and then go to Actions After Submit » Add Action. Then add Email.

This will open a menu where you can customize the email subject, email body content, From Name, From Email, and more.

However, if you’re facing email issues with Elementor, your confirmation emails will fail to send after user submission. To fix this issue, you’ll need to install WP Mail SMTP on your site as explained above.

Next, Make Awesome Landing Page Forms

Do you want an easy way to make distraction-free landing pages in WordPress? SeedProd is an awesome landing page builder that lets you add contact forms and create custom layouts.

Check out this comparison of Elementor vs Divi vs SeedProd to see it go head-to-head with Elementor.

Also, if you’re a Ninja Forms user and facing email delivery issues, see our troubleshooting guide on Ninja Forms not sending email.

Ready to fix your emails? Get started today with the best WordPress SMTP plugin. WP Mail SMTP Elite includes full White Glove Setup and offers a 14-day money-back guarantee.

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Comments

  1. A mi también me marcaba error, pero se debía al HTTP Acces.
    Sólamente podía enviar correo desde un navegador donde pudiera iniciar sesión en WP

    1. Thank you for the information, Eduardo. I hope you’ve now resolved the issue and your Elementor forms are sending email for all users.

      If you continue to experience issues, we’d like to help. Please drop our support team an email so they can assist.

      If you have a WP Mail SMTP license, you have access to our email support, so please submit a support ticket.

      Otherwise, we provide limited complimentary support in the WP Mail SMTP Lite WordPress.org support forum.

      Thanks 🙂

      1. Hi Miguel,

        The most common solution for when Elementor Forms are not sending emails is to set up an SMTP solution such as WP Mail SMTP.

        If you’d like to try out WP Mail SMTP Lite (our free version), it is available on WordPress.org.

        If you’d instead like to try out our Pro version, you can check out the details on our pricing page.

        I hope this helps!

        Thank you 🙂

    1. Hi Ritesh,

      Some email providers do not allow their users to set a different “reply-to email” address.

      In that case, you may switch to a different email provider or configure an alternative mailer of your choice.

      Thanks!

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